News & Resources
Techniques to Improve Online Communication
Customer service is often a deal breaker for many people whenever they choose a brand. Their experience with your online support team can either have a positive or negative effect on their perception of your company. A handful of bad experiences can spread quickly and...
Tips for Increasing Online Sales
Your website draws traffic and allows you to reach your customers. However, your competitors are doing similar things in your chosen niche. You need to identify ways to distinguish your site from the rest and increase online sales. Doing so enables you to outclass the...
Practices that Maintain First-Rate Customer Service
Customer service is one of the main success factors of many big and small businesses. The way your team treats customers and their response to their questions can either have a positive or negative effect on brand perception. Improvements, training, and regular...
Product Launch Objectives to Consider
A new product presents your small business with opportunities to reach new sales and profit targets, broaden your customer base or tap into a market you have yet to connect with. However, it can also lead to losses that may take time to recover from. It is important...
Why Customer Service Matters
People have heard all sorts of promises from different big and small brands. Why do some choose one brand over another? One of their determining factors when making a choice is the level of customer service. Good customer service allows your small business to stand...
Ways to Create a Small Business Financial Plan
Preparation and planning are important to the success of a small business because of its small margin for error. Owners need to have a plan they can turn to whenever they encounter problems. A small business financial plan enables you to set and achieve goals for your...