All the pages of your website must provide a smooth experience for users and shoppers. You want to funnel them through to purchasing as quickly as possible with no problems along the way. One issue might lead to cart abandonment and a failed conversion. A potential problem they might encounter could be the checkout process. Clutter, confusing icons, and poor page construction might cause a shopper to close the tab out of exasperation or confusion. Improve your checkout process to avoid this scenario and allow a customer to complete their shopping experience.

How do you improve your checkout process?

 

Keep Questions Simple

Keep the process simple to make sure a shopper completes their purchase. Keep questions related to their order. Use concise and direct language. Ask for information such as card details, billing address, and shipping address among other similar details. Secure the information provided to you using encryptions and security measures.

 

Offer Express Checkout

Improve your checkout process with an express option for users. Google or Apple Play allow shoppers to checkout quickly without the need to input their details if they already have an account with these payment options. Payment systems like the examples mentioned above are fast, secure, and offer a seamless experience.

 

Provide a Guest Checkout Option

Some users might not be ready to commit to a brand or register on a website. Once they see registration prompts, they might abandon their cart and go elsewhere. You can avoid this problem when you provide a visitor with a guest checkout option. This alternative doesn’t force them to create a new account just to finish their purchase. They can try your products and services first and if they like it, they can register and commit. This approach improves your conversion rate for new website visitors.

 

Consider a Vertical Checkout Flow

Use a few pages between shoppers and the checkout page. This moves them through the process quickly and smoothly. To achieve this objective, implement a vertical checkout flow. The latter uses various headings on a page to guide a user on what they have to do and show the details of their purchase. This format includes delivery options, shipping address, total price, payment and other details. This easy navigation improves your site’s conversion rate.

 

Offer Incentives for Registration

Some website visitors don’t have the time or interest to sign up for newsletters, promotions, and other similar materials. They might not complete their purchase if they see that they need to register. Incentivise user registration to improve your checkout process. You can provide a onetime discount or a freebie when a visitor registers. This gives them a reason to sign up and possibly receive marketing materials from you. Registering also makes it faster and easier for customers to checkout.

 

Visible Cart Content

A simple improvement can go a long way in improving customer experience. Visible cart content allows a customer to know exactly what items they are about to purchase. Make their cart visible throughout the checkout process so that your customers don’t have to navigate to different pages to check their items. They can keep adding items or finish their shopping with ease.

 

Include Additional Costs

Some customers might abandon their carts because they are surprised at the additional costs they incurred. These extra costs include shipping, handling fees, administrative fees, and other similar fees. They thought they got a good deal when they added items to their cart; however, the additional costs turned them off. Make sure to include all the costs a shopper will incur once they add items to their cart. This allows them to budget their money and determine if the items they added are good value. If shipping and additional costs are too high for them, they might just go to your physical store instead.

 

Non-Intrusive Support

A customer might have additional questions before clicking pay now. If they can’t get the answer from you, they might postpone or not finish the purchase at all. One way to improve your checkout process is to offer in-checkout support. This allows them to ask your live chat team in real-time. You can provide them with the appropriate solution to funnel them to the final checkout step. Some questions might be about shipping costs, return and refund policies, and other details. You can also include a phone number if your customer prefers to speak with a person.

 

Include Trust Signals on Your Page

You want your customers to trust you. You want to earn and retain it. Integrate trust signals on your page to show a user they’re transacting with a reliable and trusted website. Secure the data a customer inputs with HTTPS certificates. Publish authentic positive reviews and testimonials from satisfied customers. Show the logos of trustworthy payment companies and processes. Provide a transparent and clear policy about shipping and returns. These show you want to secure the entire checkout process and protect the financial information of your customers.

 

Allow Social Media Login

A convenient way to allow a visitor to login and complete their purchase is to allow social media logins. Many users are likely to be logged into their social media accounts whenever they shop using their phones. Allowing them to use their Facebook or other account to login makes it easier for them to checkout.

 

Mobile-Friendly User Interface

Many users are likely to use their smartphones when shopping. If your site isn’t mobile-friendly, they’ll have a negative experience browsing your pages. This might lead to them leaving your website and choosing a competitor instead. Optimise your site’s checkout pages for small screens, use readable fonts fit for small devices, and make sure that buttons are easy to identify and tap.

 

Improve your checkout process with the abovementioned best practices. A simple and smooth checkout process improves not just brand perception, but also boosts your site’s conversion rate. You’ll also create a positive experience for your customers. If you need assistance with keeping your accounting books updated, we at Robookkeeper can assist you. We offer first-rate small business accounting services. Our team of accountants can assist you based on your standards, requirements, and needs.

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